Urban Mattress Reviews
Urban Mattress has an overall rating of 4.8 based on 38 reviews. Customer feedback on Urban Mattress is mixed: Urban Mattress reviewers highlight positive aspects like high-quality mattresses, excellent customer service, competitive pricing, and fast delivery, which strongly appeal to urban dwellers seeking comfort and convenience. However, Urban Mattress is often criticized for its limited product selection, higher price range for some models, occasional delivery delays, and lack of in-store experience.
38 reviews
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All Urban Mattress Reviews (38)
WILLIAMS
May 31, 2026
"Shipping showed up right on time"
No problems at all, shipping was smooth and it got here when it was supposed to
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JoeSteenbergen_89
May 27, 2026
"Super easy, no pressure at all"
We stopped by Urban Mattress just to look around, not really planning to buy anything yet, and it was a lot more relaxed than I expected. The person helping us was helpful without hovering, answered our questions, then kind of let us wander and try out a few beds at our own pace. I always get a little stressed with mattress shopping for some reason, maybe because there are way too many options, but this felt easy. We ended up finding one we really liked, and checkout was straightforward too. Overall, just a good, low-pressure experience
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hello_marilyn133
May 24, 2026
"Arrived sooner than I expected"
I was kind of surprised by how fast it showed up. The mattress came the next day, which was quicker than I’d expected, so that was a nice bonus
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joyce2001
May 07, 2026
"Super quick setup, honestly impressed"
The guys showed up right on time and had the mattress set up before I knew it. They even hauled the old one away, which was such a relief. I remember thinking, wait, that’s it? It was just so easy. Really nice service and no problems at all.
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hello_edna464
May 01, 2026
"Getting rid of my old mattress was super easy"
They came by and hauled my old mattress away really quickly. It was just simple and stress-free, if that makes sense.
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John.cox
April 26, 2026
"Sleeping so much better now"
Picked up a mattress from Urban Mattress sleeping way better. Not tossing around all night like before, and waking up a lot less sore too...
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david_Reese74
April 17, 2026
"and I was actually surprised by how..."
and I was actually surprised by how many options they had. I found one I liked quickly, so the whole process was easy.
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hello_anne487
April 09, 2026
"Pretty good eco option, I think"
I was looking for a mattress that felt comfortable but was also a bit more eco-friendly, and this one seems to fit the bill. I’m not exactly an expert on greener materials or anything, but the process was straightforward and the mattress has been comfy so far.
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PrestonMusso_51
March 29, 2026
"Easy online ordering, but a little basic"
Ordering online was really straightforward, and checkout went through quickly with no problems. I appreciated how simple it was, though the whole process felt a bit plain and didn’t offer much extra info or guidance. Still, it got the job done without any hassle
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hello_james916
March 23, 2026
"Super easy return, honestly"
The return was really easy and didn’t turn into a whole thing, which I appreciated. No confusing steps, no back-and-forth, no digging around trying to figure out what to do, no feeling like I needed a manual just to send something back. It was simple, quick, and hassle-free.
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marcia1980
March 19, 2026
"I’m convinced this mattress was the right..."
I’m convinced this mattress was the right choice. It feels supportive without being rock hard, and it’s definitely not too soft either, basically right in that sweet spot. After just a few nights, I was sleeping noticeably better, no question. I’m giving it 4 stars only because it took me a little bit to get used to the feel, but the quality seems really solid so far.
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Lori_horton78
March 13, 2026
"Issue got sorted easily"
I had a small problem with my order, and from what I could tell, they handled it quickly. I don’t know all the behind-the-scenes details, but support was friendly and didn’t make the whole thing a hassle. Overall, I appreciated how simple they made it
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william1980
March 02, 2026
"I paid less than I thought I..."
I paid less than I thought I would, and the mattress actually feels sturdy. I’m usually a bit picky about getting good value for my money, so I’m happy with it so far.
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sheena2003
February 26, 2026
"Really comfy, just hoping it holds up"
So far, this mattress has been super comfortable. I’ve been sleeping better and I’m not waking up sore like I used to. My only little concern is whether the quality will hold up over time, but for now I’m happy with it
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alice1988
February 25, 2026
"I was really glad Urban Mattress..."
I was really glad Urban Mattress had financing options because it made getting a nicer mattress feel a lot less overwhelming. The process was straightforward, and the monthly payments actually fit into my budget, which was a relief. So far I’m really happy with the mattress and the whole experience... definitely glad I went for it.
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Aretha_currence96
February 25, 2026
"Exchange was okay, even if I had to wait"
I had to exchange my mattress, and I was kind of expecting it to turn into another hassle for me. It did take a bit longer than I would’ve liked to hear back, which was frustrating because I felt like I was the one stuck waiting around. But once they finally got back to me, they did sort everything out, and the delivery guys were actually really nice. Overall, it went smoothly in the end.
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virginiascott1114
February 21, 2026
"Super easy to schedule delivery"
They called me really quickly and were great about working around my schedule. Made the whole delivery process super easy!
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cherylcarnicelli0466
January 27, 2026
"Easy to use, just a bit slow here and there"
I had a easy time shopping on urbanmattress.com. The mattress details and sizes were easy to find, which was nice because I didn’t have to click around forever. Checkout was simple too, really simple. The only thing I noticed was that a few pages loaded a little slow for me, and I do wish the filters were a bit better. But overall, it was a good experience, and I’d probably use the site again.
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GRABLE
January 16, 2026
"Really nice, relaxed store vibe"
I stopped into Urban Mattress just to browse, and the place had a really calm feel as soon as I walked in. It wasn’t crowded or pushy, and everything was clean, easy to get around, and just simple in a good way.
I really appreciated that it didn’t have that big, loud sales-floor energy, which always feels unnecessary when you’re trying to pick out a mattress. The whole experience was relaxed and comfortable, and it made testing out beds feel way less awkward.
I really appreciated that it didn’t have that big, loud sales-floor energy, which always feels unnecessary when you’re trying to pick out a mattress. The whole experience was relaxed and comfortable, and it made testing out beds feel way less awkward.
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RobertGilson_50
January 12, 2026
"Trial period made it feel less risky"
We decided to try it out during the trial period, that helped a lot. The mattress felt good after a few nights, and there wasn’t any pressure from anyone, which I appreciated. Delivery went smoothly too. I was a little unsure about buying a mattress online, but it ended up working out really well for us. We’re keeping it
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